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Terms & Conditions
Welcome to Divine Care Services. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
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Services Overview
Divine Care Services provides in-home medication management support, including but not limited to medication organization, pill box setup, coordination with pharmacies and providers, and general wellness check-ins.
Our services are non-emergency and are designed to support clients in maintaining safe and consistent medication routines at home.
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No Medical Diagnosis or Emergency Care
Divine Care Services does not provide emergency medical services.
If you or your loved one is experiencing a medical emergency, please call 911 (tel:911) immediately.
While services are provided by a Licensed Vocational Nurse (LVN), Divine Care Services does not replace your primary care provider or specialist. Clients should continue regular care with their physicians.
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Client Responsibility
Clients (or their caregivers) agree to:
Provide accurate and up-to-date medication information
Follow prescribed medication instructions from their healthcare provider
Inform Divine Care Services of any medication changes, hospitalizations, or new diagnoses
Maintain communication regarding scheduling and service needs
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Scheduling & Payments
Services are scheduled in advance and subject to availability
Payment is due prior to or at the time of service unless otherwise agreed
Ongoing services may be billed on a recurring basis (e.g., monthly)
Late or missed payments may result in service interruption
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Cancellations & Rescheduling
We kindly request at least 24 hours notice for cancellations or rescheduling.
Late cancellations may be subject to a fee
No-shows may be charged for the scheduled visit
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Scope of Services
Divine Care Services provides support with medication management and coordination, but does not:
Prescribe medications
Administer injections unless specifically agreed upon
Provide skilled nursing care beyond agreed services
Guarantee health outcomes
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Limitation of Liability
Divine Care Services is not liable for:
Adverse reactions to medications prescribed by healthcare providers
Client non-compliance with medication instructions
Outcomes resulting from inaccurate or incomplete information provided by the client
Services are provided with care, professionalism, and attention to safety at all times.
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Privacy
We respect your privacy. Any personal information collected through this website or during services is handled in accordance with our Privacy Policy.
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Changes to Terms
Divine Care Services reserves the right to update these Terms & Conditions at any time. Updates will be reflected on this page with a revised “Last Updated” date.
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Contact Information
If you have any questions about these Terms & Conditions, please contact:
Ashlee Valentine, LVN
Divine Care Services
📞 248-837-9719
📧 ashleevalentine@divinecareservices.us
Refund Policy
At Divine Care Services, we are committed to providing reliable, high-quality care. Due to the nature of our services, the following refund policy applies:
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Monthly Service Payments
All monthly service payments are due on the 1st of each month prior to services being rendered
Payments are considered non-refundable once services for the month have begun
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Partial Month Services
If services begin mid-month, payment will be prorated based on the start date
Once services have started, that payment period is non-refundable
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Cancellations
Clients may cancel services at any time with written notice
Cancellation will apply to the next billing cycle
No refunds will be issued for the current month once services have begun
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Missed or Canceled Visits
Missed visits or cancellations with less than 24 hours notice are non-refundable
If sufficient notice is provided, visits may be rescheduled based on availability
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One-Time Visits
One-time visit payments are non-refundable once the service has been completed
If canceled with at least 24 hours notice, the visit may be rescheduled or refunded at the discretion of Divine Care Services
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Service Satisfaction
If you are not satisfied with your service, please contact us directly. We are committed to addressing concerns and finding a reasonable resolution whenever possible.
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Exceptions
Refunds may be considered on a case-by-case basis for extenuating circumstances at the sole discretion of Divine Care Services.
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Contact Information
For questions regarding this Refund Policy, please contact:
Ashlee Valentine, LVN
Divine Care Services
📞 248-837-9719
📧 ashleevalentine@divinecareservices.us